Collect Feedback From Different Sources

No matter where your customers are reaching out to you, import the feedback data in real-time from the mobile, web, and other platforms. Connect through numerous integrations or upload your data-files.

Automated Text

Classification

Once you’ve collected the feedback, define key business metrics, and see how they trend over time. Maybe you want to see what users speak about a particular feature or what are themes get the most attention. Identify all the patterns that matter to your business.

Identify Trends and Insights

Once you’ve collected the feedback, define key business metrics and see how they trend over time. Maybe you want to see what users speak about a particular feature or what are the themes that get the most attention. Identify all the patterns that matter to your business.

More alignment and
data-backed decision

With your plan in mind, test your hypotheses in real-time through product experiments, messaging, and personalization. Track what results in each change delivers.

“I was really impressed by how much you found out about our business based on just the data.

Now we can deliver the right products and services for our customers even faster!”

Philipp Marty - Head of New Business

97%

Automation of Feedback Labelling

41

Improvements
Identified