Customer Experience Strategy in Only 7 Steps
Did you know? The companies that focus on customer experience strategy reduce churn and increase revenues — leading to higher profits! According to the 2020 Digital Marketing Trends Report by E consultancy and Adobe, customer experience is the most exciting business opportunity to invest in 2020. What is customer experience? Customer experience refers to the total of all experiences the customer has with the business, based on all interactions and thoughts about the business.