5 ways AI is leading in Customer Experience Definition
Updated: Apr 25
AI & Machine Learning has been quite popular for years now and has an evident impact on society. A classic example is that of autonomous driving. It is insane to see how safe AI can (in exceptions like these) prove to be better than humans. But several subconscious ways can prove to be far more beneficial to a larger crowd, one of them being enhancing customer experience definition which most companies fail to do satisfactorily.
Customer Experience is the root of digital transformation. Therefore, every decision made must always boil down to these acceptance criteria. One must train to serve only the customer, even if the product is a brainchild of his creativity.